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Terms of Service

Last updated: 21 August 2026

1. About these terms

These terms govern your use of Swavio: our website at https://www.swavio.in, our WhatsApp ordering channel, and the food ordering and delivery service we provide.

Swavio is operated by Bessefo Technologies Private Limited, registered at Bessefo Technologies Private Limited, Rachenahalli Road, Bangalore North, Sy No. 106/2, Shop 3 & 4, Bangalore 560077, Karnataka, India.

By placing an order, joining our waitlist, or using our website or WhatsApp channel, you agree to these terms. If you do not agree, please do not use the service.

2. Who can use Swavio

You must be at least 18 years old and able to enter into a binding contract under Indian law. You are responsible for the accuracy of the contact and delivery details you give us.

3. Where we deliver

We deliver within selected areas of Bengaluru, India. Serviceable areas may change. If your address falls outside our current delivery area, we will tell you before you place an order.

4. Ordering

  • You can place orders through our website or through our WhatsApp channel, including by using our catalogue and cart.
  • An order is an offer to buy. It is accepted only when we confirm it to you. Until then, we may decline it.
  • We may decline or cancel an order, for example if an item is sold out, the address is not serviceable, we cannot verify the order, or we suspect misuse.
  • Menu items depend on daily availability. We cook a limited quantity each day, and items may sell out.

5. Prices, taxes and charges

  • All prices are in Indian Rupees (INR).
  • Prices shown include applicable taxes unless stated otherwise. Delivery charges and any packaging charges are shown before you confirm your order.
  • We may change prices at any time. The price that applies is the one shown when you place your order.

6. Payment

Payment is taken through third-party payment providers, which may include UPI, cards, and payment features within WhatsApp. By paying, you agree to the payment provider’s terms. We do not store your card or UPI credentials.

If a payment fails or is reversed, we may cancel the order or recover the amount owed.

7. Delivery and timing

  • Delivery times we quote, including any reference to 25 minutes, are estimates, not guarantees. Traffic, weather, order volume and other conditions affect them.
  • Please be reachable on the number you gave us. If we cannot reach you or deliver after reasonable attempts, the order may be treated as delivered and no refund may be due.
  • Risk in the food passes to you on delivery to you or to a person at your address.

8. Cancellations and refunds

  • You can cancel free of charge until we begin preparing your order.
  • Once preparation has begun, we generally cannot cancel, because the food is made to order.
  • If your order does not arrive, arrives materially wrong, or arrives in unacceptable condition, contact us within 24 hours with details and, where possible, a photo.
  • Where a refund is due, we process it to the original payment method. Depending on your bank or provider, it may take several working days to appear.
  • If we cancel an order for any reason, we refund you in full.

Our Cancellation and Refunds Policy sets all of this out in full, including refund timelines and how to raise one.

9. Food, allergens and nutrition

  • We list what goes into each dish. Our kitchen handles common allergens including dairy, nuts, gluten, soy and eggs, and we cannot guarantee any dish is free from traces of them.
  • If you have a food allergy or intolerance, check with us before ordering. You are responsible for the choices you make.
  • Nutritional figures we publish, including protein content, are based on our recipes and measurement and may vary slightly between portions.
  • Food is intended for immediate consumption.

10. Offers and promotions

Offers may carry their own conditions, and unless stated otherwise cannot be combined with other offers. We may withdraw or change an offer at any time, but we will honour offers already validly applied to a confirmed order.

Prelaunch welcome offer

Our pre-launch welcome offer applies to people who joined the Swavio waitlist before their area opened for orders. The full conditions are set out in the offer terms on our home page, and the summary below forms part of these Terms.

  • Free trial: your first dish is free. Free delivery applies to that order, with no minimum order value. The free dish is chosen from the trial menu we share on WhatsApp. Where your order contains more than one dish, the free one is the lowest-priced dish in that order.
  • The offer is tied to the WhatsApp number used to join the waitlist, is personal to you, and cannot be transferred or exchanged for cash. One redemption per person.
  • We may withdraw the offer for an individual account where we reasonably believe it is being misused.

11. Using our service properly

You agree not to:

  • Place fraudulent, abusive or repeatedly false orders.
  • Misuse offers, or create accounts to claim offers repeatedly.
  • Abuse, threaten or harass our staff, kitchen team or delivery personnel.
  • Interfere with our website or systems, or attempt to gain unauthorised access.
  • Copy or reuse our content, branding or menu material without our permission.

We may suspend or refuse service where these terms are breached.

12. Our content

The Swavio name, logo, menu descriptions, photography, design and website content belong to us or our licensors. You may not use them without our written permission.

13. Liability

We provide the service with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

Subject to that, we are not liable for indirect or consequential loss, and our total liability in connection with an order is limited to the amount you paid for that order.

14. Privacy

How we handle your personal data is set out in our Privacy Policy. You can request deletion of your data via our Data Deletion page.

15. Changes to these terms

We may update these terms as our service develops. The version in force is the one published here when you place your order. We will update the “last updated” date when we make changes.

16. Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute, subject to any right you have under consumer law to bring proceedings elsewhere.

17. Contact

Questions about these terms? Email saurabh@swavio.in, or write to us at Bessefo Technologies Private Limited, Rachenahalli Road, Bangalore North, Sy No. 106/2, Shop 3 & 4, Bangalore 560077, Karnataka, India.

Our Grievance Officer is Saurabh Shukla, reachable at saurabh@swavio.in.