Data Deletion

You can ask us to delete your Swavio data at any time. This page explains how to do that, what gets deleted, and how long it takes.

How to request deletion

Email saurabh@swavio.in with the subject line Data deletion request, or send us a WhatsApp message from your registered number asking us to delete your data.

Please include:

• The WhatsApp or mobile number registered with Swavio.
• The name you signed up with.
• The email address you used, if you gave us one.
• Whether you want everything deleted, or only specific data, for example only your waitlist entry, or only marketing consent.

Verifying it’s you

To protect your data, we need to be reasonably satisfied the request comes from you. We may send a confirmation to your registered WhatsApp number or email before we act. We will not ask you for a password, a UPI PIN, an OTP or your card details. You should never share those with anyone claiming to be us.

What we delete

• Your name, WhatsApp or mobile number, and email address.
• Your waitlist entry, including any pre-launch offer tied to it.
• Saved delivery addresses and delivery instructions.
• Your preferences and any notes on your account.
• Marketing consent records, and your WhatsApp conversation history with us, where we are not required to keep them.

What we may need to keep

Some records cannot be deleted immediately, because the law requires us to retain them:

• Invoices and transaction records: retained for as long as Indian tax and accounting law requires, typically up to eight years.
• Records needed for a legal claim, dispute or investigation: retained until that matter is resolved.
• Fraud and abuse records: a minimal record may be kept to prevent repeat misuse.

Anything we retain for these reasons is kept restricted, used only for that purpose, and deleted once the obligation ends.

Data held by WhatsApp

Deleting your Swavio data removes it from our systems. It does not delete the copy of your conversation stored on your own device, or data held by WhatsApp and Meta under their own terms. To manage that, see the WhatsApp Privacy Policy.

How long it takes

We acknowledge deletion requests within 48 hours and complete them within 30 days. If we need longer, or if we cannot delete something, we will tell you why. Deleted data may persist in secure backups for a short period before those backups are overwritten.

Just want us to stop messaging you?

You don’t have to delete everything. Reply STOP to any of our WhatsApp messages, or email us, and we will stop sending you marketing messages while keeping your order records intact.

If you’re not satisfied

You can raise a grievance with our Grievance Officer, Saurabh Shukla, at saurabh@swavio.in, or write to Bessefo Technologies Private Limited, Rachenahalli Road, Bangalore North, Sy No. 106/2, Shop 3 & 4, Bangalore 560077, Karnataka, India. If it remains unresolved, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.