Shipping and Delivery Policy

Swavio cooks food to order and delivers it ourselves. We are not a marketplace, and we do not hand your order to a third-party courier network. This page explains where we deliver, when, and what it costs.

Where we deliver

We are opening society by society rather than drawing a radius on a map, so that we only promise delivery where we can actually be quick. We currently deliver to:

• Regency Pinnacle Heights
• Vasathi Avante
• Arvind Sporcia
• Assetz Here and Now
• Ultima Smart Homes
• Others

If your address is outside this list, you can still join the prelaunch. We will message you on WhatsApp when we start delivering to your area. We add new societies regularly, and this page is updated when we do.

When we deliver

Our kitchen takes orders from 7:00 am to 7:00 pm, seven days a week. Orders placed outside those hours are not accepted, and we will tell you when we next open rather than taking your money for food we cannot cook that day.

The last order of the day is accepted at the closing time above. An order placed just before closing is still cooked and delivered.

How long it takes

We aim to deliver within 25 minutes of your payment clearing. That is an estimate, not a guarantee. Traffic, weather, rain, order volume, building access rules and lift waits all affect it, and none of them are within our control.

You will get a WhatsApp message when your order is confirmed, and another when it leaves our kitchen with the name of the person bringing it.

Delivery charges

We do not currently charge for delivery. There is no delivery fee and no minimum order value. The price you see on the menu is the price you pay.

If this changes, any charge will be shown clearly before you confirm your order, never added afterwards.

If we cannot reach you

Please stay reachable on the WhatsApp number you ordered from, and make sure the flat number you gave us is correct. If we cannot reach you or complete delivery after reasonable attempts, the order may be treated as delivered and no refund may be due. Food is perishable and cannot be re-sold.

If something is genuinely wrong, tell us. See our Cancellation and Refunds Policy.

Availability

We cook a limited quantity of each dish daily, and items sell out. Anything sold out is marked unavailable and cannot be ordered. If a dish sells out after you have paid but before we cook it, we cancel that item and refund it in full.

Questions

Message us on WhatsApp, or email saurabh@swavio.in. We aim to reply within 24 hours. Full details are on our Contact page.